Accident with a rental car in Morocco: the step-by-step procedure

Personal safety comes before everything else. The moment the accident happens: - Turn on the hazard lights - Get out of the vehicle and put on your high-visibility vest - Place the warning triangle 50 m away in town, 150 m on highway - Check for any injured persons If anyone is hurt or traffic becomes dangerous, immediately call: - 15 — Civil Protection (medical emergencies) - 19 — Police (in town) - 177 — Royal Gendarmerie (on roads outside towns) Do not move the vehicle until law enforcement has investigated the scene, unless it is dangerously blocking traffic.

Once the scene is safe, your first call should be to our 24/7 assistance: +212 6 51 72 08 10. Our team: - Walks you through the accident report live - Tells you whether the police needs to be called - Tells you what to photograph and document - Coordinates with insurance and opens your file - Arranges a replacement vehicle if needed The earlier you call, the faster your file is processed and your deposit released.

The accident report (constat amiable) is the central document that opens your insurance file. It is bilingual Arabic / French in Morocco — fill it in either language. You'll find a copy in the glove compartment of your FB Rent vehicle. Fill it in with the other driver, in two copies, and both sign. Make sure to include: - Date, time, exact location (road, kilometer, city) - Identity and license number of the drivers - License plates of both vehicles - Insurance companies of both parties - Clear diagram of the accident - Witnesses if any (name, phone) Always photograph the vehicles, plates, damages, surroundings, road signs and markings. Photos are irrefutable; reports can be challenged.

The accident report is enough in most cases. But the intervention of the police or gendarmerie is mandatory if: - Anyone is injured, even slightly - The other driver refuses to sign the report - The other driver appears intoxicated - The accident involves a pedestrian, animal, or uninsured vehicle - The other vehicle has foreign plates In those cases, request the official report (PV). It will be needed for the insurance file.

This is the most critical contractual point. Per article 4 of our terms, the report must reach us within 72 hours of the accident. Past that, the report is considered invalid and you are held liable for the accident. To meet this deadline without stress: - Photograph the signed report and send it to us via WhatsApp or email within hours - Bring the original at vehicle return - Keep a copy for yourself

Your car has comprehensive insurance. The security deposit blocked at vehicle pickup acts as the deductible cap — meaning the maximum you can be charged. Per our terms: - At-fault accident: the deductible is 20% of the vehicle's value, already covered by your security deposit. You can never be charged beyond it. - Not-at-fault accident: your deposit is fully released within 10 days of file closure. - Alcohol-related accident: deductible jumps to 100% of the vehicle's value. Insurance does not cover, you are financially responsible for the full damages. Key rule: driving without being named on the contract, with an invalid license, or in serious violation (gross speeding, intoxication) voids the coverage.

Keep and photograph for safety: - The signed accident report (both copies) - The police or gendarmerie official report if applicable - Your photos of the accident - Witness contact details - Medical certificates if injured The original report must be handed to our team at vehicle return. A copy stays with you.